Annual Conference
Conference Session
2019-11-08
"Customer Service That Shows You CARE"Key Areas: Marketing
Session: Session B - Friday, November 08th, 2019: 9:15 a.m. - 10:15 a.m.
- 203
Speaker(s): Cecilia Milner - Food Service Training Specialist, Los Angeles Unified School District
Vicka Plubell - Food Service Training Specialist, Los Angeles Unified School District
Objectives: Participants will be able to apply the strategies and concepts discussed during the training in their workplace.
Description: Does your school restaurant measure up when it comes to customer service? Turn challenges into opportunities with strategies from the largest school district in the California. Learn the â€"Café LA CARES†approach to exceptional customer service and connect with the power of a â€"SMILE!†Don’t miss this opportunity to experience a fresh attitude toward resolving customer issues and complaints.
Speaker Bio(s):
Cecilia Milner - Los Angeles Unified School District
Speaker Bio:
Cecilia Milner is a Food Services Training Specialist for the Los Angeles Unified School District. She works closely with school-based Food Service Managers, staff, and students to reinforce State and Federal guidelines. Before becoming a Training Specialist, Cecilia’s background includes over five years’ experience in the school cafeteria environment. She prides herself on her ability to bring a positive and engaging experience to each training. She contributes the effectiveness of her training to the combination of a visual, interactive, and high energy approach.
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